Case Study: Regulatory Simplification

The relevant Government made a range of commitments to implement a regulatory reform agenda, the objective of which was to increase the competitiveness and efficiency of the State's businesses, and improve the attractiveness of the State as a destination for business development and investment.

The Department had regulatory responsibilities for environmental, resource management and development activities. These responsibilities were articulated in over 25 Acts of Parliament and many more regulations.

Business Aspect was engaged to identify the regulatory issues negatively impacting stakeholders and to present a list of reform strategies to commence resolving the identified issues. 'Ground-up' assessments were conducted based on:

  • analysis of stakeholder perspectives (external clients and internal administrators)
  • legislative structure
  • the formulation and administration of departmental policy
  • regulatory reform performance assessment.

These assessment processes resulted in identification of a number of strategic themes required to address the range of stakeholder needs. Based on these themes, a number of strategies were developed and compiled into an actionable plan.

Additionally, Business Aspect was engaged to examine how the Department conducts and supports its business activities with a view to building a uniform approach to service delivery and increasing efficiencies and reducing ongoing administration and compliance costs whilst achieving its legislated objectives. The Department particularly sought to develop more integrated, efficient and cost effective information systems to support new integrated service delivery processes.

This aspect of the engagement involved reviewing and analysing a defined subset of the Department's business environment (including the business processes and supporting information management systems) to develop a 3-5 year plan for information systems. An important component of this information systems plan was the need for capabilities to deliver services on-line as part of an enterprise-wide electronic service delivery environment.