Best Practice Mobility
By: Gil Carter
Business Aspect has recently worked with a major Queensland Government department in the development of a mobility services white paper for their sector.
The rapid and effective development of mobile devices will often allow frontline services to be undertaken more efficiently, but there are significant changes needed in the associated workflows, information management practices and applications. Consumer applications can be used to validate the effectiveness of some elements of this revised model, but the mobility strategy developed covers the broader journey that a government agency must undertake to ensure that legislative requirements for data capture can be met, and that information can be appropriately secured.
The strategy also discusses the close alliance that his needed between the physical devices, the associated management tools and the partnership with an industry partner for service delivery. Sustainable progress without a harmonised approach across these elements can be difficult, and a key element in moving an agency towards a mobility-enabled future is an over-arching framework that can guide and manage the journey.
Many government agencies are now planning the adoption of mobility services within their delivery environment, and will be managing similar challenges. Business Aspect is now working with other agencies in planning for the transformative changes that mobility can bring.