Case Study: Mobility Strategy

Business Aspect had delivered a Mobility Strategy for one area of this Agency months earlier.  The Agency determined that this strategy formed a sound base for an Agency Wide Mobility Strategy. Thus, this government client sought to expand upon the earlier strategy through assessing the needs of other areas and user profiles across the Agency.

Business Aspect was engaged to develop a document discussing the value and application of mobility services for the Agency which included the following:

  1. Strategic direction for mobility services, coupled with a roadmap for targeted deployment;
  2. Selection and use of mobile technologies that are appropriate (right sized) to the needs of user profiles considering:
    1. Work style - environments they take the technology;
    2. Work model - need for always or sometimes connected;
    3. Costs versus benefits (addressing business “wants” versus justifiable “needs”).
  3. Implementation blueprints for mobility services in targeted areas of the Agency.

The approach to developing the Mobility Strategy had two key elements:

  • The first, ensuring the vision, goals and principles for agency-wide mobility services are appropriate and acknowledge the key dependencies on other departmental and Whole of Government strategies (e.g. Channel Management, Information Security, Workforce and Accommodation strategies).
  • The second is ensuring that there is a deeper understanding of the user community and its mobility requirements via two case studies to establish a ‘fit for purpose’ approach to mobile device management.

The approach applied to the development of the Mobility Strategy had six stages (see Figure below), with a focus on using ‘case studies’ to obtain a deeper understanding of mobile user profiles and ensure that the original baseline strategy was extended to cover the department as a whole.

Mobility strategy image

The Business Aspect Consultant:

  • Defined typical challenges in adopting mobile capability in the workforce
  • Described a typical journey towards changing an organisation’s service delivery to fully adopt a mobile work approach.   
  • Undertook a series of interviews with key business representatives from all field working areas. From this a summary of current state of mobility use was documented. This current state assessment allowed situating the client on an Enterprise Mobility Maturity Model © - see figure below.

Enterprise Mobility Capability Maturity Model

Enterprise Mobility Capability Maturity Model

Based on the challenges and requirements identified during consultation with key stakeholders a future state assessment was developed. This analysis included assessment of business and technical requirements which enabled situating their future state on the same Capability Maturity Model above.  Assisting this analysis, the Business Aspect Business Analyst identified a series of User Profiles of different workers, of external stakeholders and of partner organisations.  This allowed the requirements of these separate user groups to be sufficiently assessed with a focus on differences between separate users.

Finally a Mobility Strategy was developed which included identifying mobility goals, principles, and a detailed step by step roadmap to the goal state with indicative time estimates.

The outcomes from the development of the strategy were threefold:

  • Development of a fresh view of a future mobility-enabled Agency.
  • Establishment of a path from the Client’s current state to future environment, enabled through exemplar projects and new capabilities.
  • Bringing together an engaged group of contributors within the Client’s organisation who were in a position to continue to work on projects to deliver the goals of a mobility-enabled Agency.