Commission of Audit: Outsourcing, Cloud, eGov, Data, Payments systems…What does this mean for our Public Sector CIOs?
Section 10 of yesterday’s Commission of Audit Report identifies Outsourcing, Cloud Computing, e-Government and Competitive Tendering and Procuring as key elements to improving government through markets and technology.
The Report promotes service contestability and adoption of new technology:
Contestability of Services
We are already seeing maturity in this area in Queensland and working with a number of public sector CEOs and CIOs to define services, assess candidate services and seek market intelligence on available services from both public and private sector providers.
Adoption of new technologies in service delivery
Queensland is again showing early progress in this area with examples such as consideration of Customer Relationship Management systems, enterprise wide mobility strategies or technology and systems to support more effective and efficient service delivery as well as reducing overall costs for Queenslanders.
The report recognises the expectation of our community, quoting a demand by our community to have a bigger say in the planning, organisation and delivery of government services.
Business Aspect is working with a number of agencies both in the ICT and corporate area on market design and approach to commissioning of services. Critical to market design is ensuring effective collaboration with alternate service providers such that innovative service delivery models can be explored. As engagement with a service provider happens the relationship is established as a partnership with intent for ongoing capacity for innovation in favour of a transaction which results in a procurement and contractual engagement only.
The service providers and technology that are adopted to deliver these services needs to be done in the most efficient and transparent manner so our citizens can have faith in government’s ability to effectively partner with providers of technology and related expertise.
So what does this all mean for our Public Sector CEOs, COOs and CIOs?