Mobility Adoption Enables Health & Community Care Service Improvements
Developing a solution to enable true mobility to the community care and front-line service delivery arms of two major not-for-profit aged care providers, Business Aspect has enabled a platform for increased quality and efficiency of operational service delivery, without any compromise to each organisation’s delivery of high quality client care.
Working closely with both customers, Business Aspect’s team was able to understand each organisation’s requirements and create a mobility strategy and implementation program to suit specific deployment needs.
In each case, to build a solution, extensive engagement was undertaken with clinical and non-clinical staff to understand communication, information and reporting requirements; along with the staff’s capability and level of acceptance for new mobile technology. Sessions were also undertaken with end-user clients (people receiving the services) to gauge the reaction to potential changes in the way community care staff engaged with them as clients and delivered care services.
The fundamental drivers for these projects were to increase productivity of staff, minimise costs and time associated with travel, reduce potential for missed visits, increase access to up-to-date information al whilst insuring continuity of care. ‘Staff presence’ while with the client could not be negatively affected.
In developing both solutions the teams drew upon specific mobility domain knowledge along with our core expertise in business analysis, enterprise architecture, strategic service planning, change management and program management.
The teams were able to guide the clients to select the most appropriate technology, including solutions for mobile device management, mobile application requirements, middleware, security and more.
So what have we learnt from these and our other mobility engagements?
An effective mobility deployment first requires a clear articulation of the business strategy and the operational requirements that are driving the need to embed mobility as an enabler of improved business operations and service delivery. In our experience, the more closely aligned the ICT response to deploying mobility is to the needs of the business, the more effective the implementation will be; Adoption of mobility should be driven by business need and supported by a technology solution – not a technology toy that is foisted on the business!
It is also extremely important to understand that there are many implications and considerations when developing and deploying a mobility strategy. This includes the need for an enterprise-wide policy for mobility that incorporates a solid understanding of the current and future information architecture, a flexible infrastructure architecture that allows an organisation to be agile in its deployment of technical solutions, key policy and procedures that clearly outline the organisations’ responsibilities to its staff and its clients when introducing mobile technology, careful consideration of elements such as data security, privacy of client data, and data storage, and an overarching Change Management focus to successfully embed it across the organisation.
A well planned and implemented mobility strategy can have significant benefits for an organisations service delivery, quality and efficiency. Contact us to learn more about how we have applied our collective knowledge and expertise to create and deliver mobility strategies in government, transport, law enforcement, mining and more.